Frequently Asked Questions


Registration


I ENTERED THE AWARDS LAST YEAR. DO I NEED TO RE-REGISTER?
Yes! Every year we ask that entrants register anew.

DO YOU HAVE TO BE A ONE CLUB MEMBER TO ENTER?
No, non-members are also welcome to enter our Awards competitions. Members receive a discounted rate for entry. Become a member here.

Entries


WHERE ARE MY ENTRIES?
When you login, you can view your pending and/ or completed entries by clicking 'REVIEW ENTRIES' or 'COMPLETED ENTRIES' on the left side of your home page.

Please note that a completed entry means that you have reached the step where you have selected either the online or offline payment option and submitted your request. This does not necessarily mean you have already paid, since you may have selected offline payment.

ARE THERE PAPER ENTRY FORMS TO FILL OUT?
No. The registration and entry creation process are all completed through the online system. There are no paper forms to fill out.

MY ANNUAL AWARDS ENTRIES ARE NOT IN ENGLISH. HOW DO I SUBMIT TRANSLATIONS?
For video and digital submissions, please insert subtitles.

I AM SUBMITTING MULTIPLE ENTRIES. MUST THEY ALL BE ENTERED AND CHECKED OUT AT THE SAME TIME?
You do not have to check out all of your entries at once. To select individual entries, click on the items you want to advance and proceed to check out those selected entries.

FOR SUBMISSION PURPOSES, HOW MANY PIECES CONSTITUTE A CAMPAIGN? WHAT IF MY CAMPAIGN HAS MORE PIECES?
• A print campaign consists of 3-5 pieces.
• A radio or video campaign consists of 3 pieces.
• A mixed media campaign consists of 3 - 5 pieces (elements)

Unfortunately campaigns cannot exceed these numbers. If your campaign consists of more pieces, you may choose to divide your entries over multiple campaigns, or simply select the strongest pieces to make a single campaign fit within these restrictions.

HOW WILL I KNOW IF I WON ANY AWARDS?
Winners and other entrants will be notified in July/August 2018 via email.


Discounts & Fees:


DO ONE CLUB MEMBERS RECEIVE A DISCOUNT ON ENTRY FEES?
Current Professional Members receive $20 off a single individual entry and $100 off of Unlimited entries into the Annual Show.

Payment:


I CAN’T REMEMBER IF I PAID FOR MY ENTRIES ALREADY OR NOT. HOW CAN I FIND OUT?
Sign into your account with your email address and password. Click on 'INVOICES/FORMS' found on the left hand side of the home page section of the registration site. All of your completed entries will be listed and will note whether the items have been paid for.

MY ACCOUNTING DEPARTMENT NEEDS TO HAVE A FEDERAL ID NUMBER AND INVOICE BEFORE THEY WILL ISSUE A CHECK.
Please email us at payments@adcglobal.org for our Federal ID number. Your invoices are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records. Your itemized list(s) will also serve as your invoice. Please print all invoices for your records.

CAN I RECEIVE A RECEIPT OR INVOICE FOR MY RECORDS?
Your invoices are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records. If you need additional info, sign into your account. Click on 'INVOICES/FORMS' found on the left hand side of the home page section of the registration site.

I SELECTED OFFLINE PAYMENT FOR MY ENTRY. WHEN MUST MY PAYMENT ARRIVE?
All offline payments must be received by the One Club within 14 days after the date on your invoice.

Miscellaneous:


WHAT BROWSERS AND OPERATING SYSTEMS ARE COMPATIBLE WITH THE ANNUAL SHOW REGISTRATION SITE?
On Windows XP or higher: Firefox 3.0 or higher, Microsoft Internet Explorer 7 or higher.

On Macintosh System 10.x or higher: Apple Safari 3.0 or higher, Firefox 3.0 or higher.

WHY CAN’T I SEE THE ENTIRE SCREEN?
If you can’t see the entire screen, it may be because your monitor’s screen resolution needs to be changed to a higher setting – 800 x 600 or greater.

At a higher resolution, everything onscreen (text, images, navigation buttons) is smaller, so more can fit on your display. But if the resolution is set too low – at 640 x 480, for example – then the objects are larger and not everything can fit on the screen. When this happens you have to scroll up, down, or sideways to see the web page.

Increasing your screen resolution will fix this. In fact, most websites won’t display properly at a resolution of 640 x 480. So adjusting your resolution will actually make all of your web experiences more enjoyable.

WHAT IS ONE CLUB’S PRIVACY POLICY?
Protecting your privacy is important to the One Club. We keep your personal information confidential. The One Club does not share your personal information with outside parties, including One Club sponsors.

HOW DOES THE ONE CLUB REGISTRATION SITE PROTECT DATA?
Account data is protected by two independent security protocols: encryption of data, and a unique username and password combination chosen by the user. No account information can be accessed unless a registrant’s username and password have been correctly entered.

MY QUESTION IS NOT ANSWERED HERE. HOW CAN I CONTACT YOU?
If you still have questions about the Annual Awards, please email info@denver.oneclub.org. If you are having technical problems with the registration system, please send an email with details of your issue.